Professional Knowledge and Abilities

Proficient Knowledge and Abilities Free Online Research Papers Keeping up proficient information and capacities is fundamental to one’s vocation achievement. The kept taking a stab at extra information identified with one’s expert field, or the achievement of information from dependable and trustworthy sources and associations, permit a person to have the information and capacities expected to prevail inside a specific field. Different associations and affiliations permit a person from any expert field to additionally create or upgrade proficient capacities and information on a picked calling. American Psychological Association Diagram The American Psychological Association is the biggest relationship of therapists with more than 150,000 individuals. This worldwide association capacities with the crucial guide society in general by improving existences of those managing mental sickness. Working consistently to propel information on dysfunctional behavior, mindfulness, and treatment techniques the American Psychological Association is the ideal hotspot for proficient information and capacities for any individual entering or as of now working inside the field of brain science (American Psychological Association, 2010). Expanding Professional Knowledge and Abilities The individual trying to enter or at present working inside the brain research field will discover a plenty of chance for expanding their expert information and capacities through enrollment with the American Psychological Association. The organization’s reason for existing is to propel brain research both as a science and calling, and to likewise go about as the main way to the advancement of wellbeing, training, and human government assistance (American Psychological Association, 2010). The American Psychological Association offers its individuals in all parts of brain science support and constantly looks to improve the comprehension and strategies for brain research through examination. The affiliation additionally begs its individuals to hold to extremely elevated expectations of morals, direct, training and accomplishment. The individual from the American Psychological Association can upgrade or further build up their insight and capacities through different gatherings, reports, conversations and distributions and goes about as an important asset for proficient contacts (American Psychological Association, 2010). Effect on Career Success The individual looking for a profession in brain science will without a doubt locate the American Psychological Association to have huge effect on their vocation achievement. By turning into an individual from the affiliation one can make expanded progress with the most extreme regard from associates and customer base when one follows the Ethical Principles of Psychologists and Code of Conduct. These standards and set of principles gracefully the expert with a manual for conduct which will empower the expert to work inside the expert field and address numerous issues of moral problems the expert may look all through their profession (American Psychological Association, 2010). For the new expert simply entering the field these rules are fundamental for progress and headway potential. The American Psychological Association additionally makes accessible to the expert innumerable assets for sound and current data in regards to any issue identified with brain science which will empower the expert to consistently approach important data required for rewarding the individuals who experience the ill effects of dysfunctional behavior. What's more, the affiliation goes about as the hotspot for researchers looking for a degree in brain science to get familiar with the gauges related with insightful compositions one will be required to finish all through one’s instructive experience (American Psychological Association, 2010). End In any calling one must keep on accomplishing more elevated levels of expert information and capacities in exertion to make proficient progress. Notwithstanding the picked vocation way an individual follows inability to look for extra information and improved proficient capacities will constrain the odds of achievement in current society which is ever-evolving. Through examination one can acclimatize oneself with different expert associations and affiliations, for example, the American Psychological Association, which offer significant assets to the expert which can expand accomplishment for the expert in their picked field. References American Psychological Association. (2010). About the American Psychological Affiliation. Recovered Feburary 5, 2010, from apa.org/about/ American Psychological Association. (2010). Moral standards of therapists and code of direct 2002. Recovered Feburary 5, 2010, from apa.org/morals/code2002.pdf Examination Papers on Professional Knowledge and AbilitiesThree Concepts of PsychodynamicInfluences of Socio-Economic Status of Married MalesThe Relationship Between Delinquency and Drug UseAnalysis Of A Cosmetics AdvertisementThe Project Managment Office SystemThe Effects of Illegal ImmigrationStandardized TestingEffects of Television Violence on ChildrenOpen Architechture a white paperAnalysis of Ebay Expanding into Asia

Tapit Wordlwide Professional Job Search System Essay

Tapit Wordlwide Professional Job Search System - Essay Example Actually, a large portion of the online enrollment structures get the data on the web. In any case, it has been seen that the data has not been utilized in a tactful way. There has been a great deal of spillage of the data to different sources. This has prompted huge misfortune for the candidates. The shoppers can't make certain about the protection of the provided data. It has been seen that there have been a ton of occurrences of spamming in various regions. This has prompted the obstructing of the inbox by undesirable sends. There have been question marks over the believability of the site over the information being provided from numerous sources. Along these lines, the clients have not been furnished with the essential data about the real employment opportunities. There are cases for this situation where the filled in occupations have not been expelled from rundown of accessible employments. This prompts a great deal of occurrences to a lead that had not been dynamic, however was all the while appearing hands on sheets. This was against the guarantee of the organization that it was posting new employments. It likewise made superfluous issues for the activity searchers by giving them pointless kind of data. It was additionally against the guarantees of the organization. This was the elements that prompted the invalidation of guarantees made by the organization about the sort of administrations being given. Tapit Professional Worldwide quest for new employment framework permits the transfer of any resumes by the clients. This prompts a two dimensional issue. To start with, the clients don't gain admittance to the predefined sort of employments. Furthermore, there is an absence of comprehension of the correct sort of the candidates. There is likewise an issue being looked by the organizations that had transferred the prerequisites. It closures to over-burden the quantity of utilizations, prompting various bogus applications for any activity. This likewise makes issues for the organizations that have done the postings. In this way, it tends to be seen that Tapit Worldwide Professional Job

Narrative Essay Examples PDF

Narrative Essay Examples PDFIf you are writing a narrative essay, it is helpful to use narrative essay samples PDF. There are a variety of reasons why a person might be writing a narrative essay and this sample uses several of them to help the reader understand how to write their own narrative.Before we get into a brief overview of the sample, it should be noted that there are several types of essay that you can choose from. The difference between the two is that the narrative essay uses one of those three formats. This is not to say that the other essay does not exist, but the people who are reading this have chosen to use one of those formats. For a more in depth discussion on each type of essay, I recommend that you read the synopsis found in the beginning of this article.A summary of the main point of the paper can be very short or very long. Depending on the way that you structure your paper, this can also affect the length of the paper. If you are looking for a shorter synopsis , then a sample that uses only one paragraph is the best one for you.In this essay, there is a description of the narrator of the story. It also gives an introduction to the reader about the nature of the essay as well as what kind of person they are. With that being said, there is some instruction that comes with the narrative essay samples PDF as well.For the first paragraph, there is a requirement that you follow a certain structure in order to successfully compile your narrative essay samples PDF. The first paragraph needs to tell the reader what the story is about. This is what you will be using in the narrative essay examples PDF.Next, you need to introduce the character of the reader. The second paragraph will give an overview of what this character is like. Once again, you will be using the narrative essay samples PDF as a reference.The next paragraph will show the reader something that they haven't seen before. The last paragraph will show the reader what the character will do after he or she gets what they want. It is very important that the reader understands how to work in the rules for your story.Completing the narrative essay requires the following sentences. The first sentence states the main point of the essay and should end with the subtitle. The second sentence is the overview of the writer's characters and should include a description of the setting that is being described.

Wal Mart The Key Elements And Problems That Occurred...

The key elements/problems that occurred within the Wal-Mart case studies consist of the following features: The companies’ lack of ability to construct a balance between the executive officials and those with a direct interest or stock in the company. These unbalances between these created issues within the business sector. â€Å"The obvious problems associated with the companies policies of poor management involve taking care of their employees, suppliers, the environment, and the economic dynamics of the community (Ferrell, O., Fraedrich, J., Ferrell, L. (2011).† In the companies lack of management these strategic efforts did not pay off. Their approaches for success were tarnished due to the company’s unethical policies and procedures. For example, the right of the woman was a form of stiff discrimination, social activists rights were ignored as well. When accessing these methods one would have to examine the labor unions, belief’s that Wal-Mart would not comply to providing their consumers with lower prices. â€Å"This approach was an error on behalf the previous CEO Jim Weir (Ferrell, O., Fraedrich, J., Ferrell, L. (2011)†. This plan was a wrong decision that would later become the start of the meltdown with the company. Some of the other issues surrounding these mishaps involved ensuring the product to different global regions around the world, which caused a chain reaction with the companies’ efforts of expansion. Therefore, these executive managers’ strategies for dataShow MoreRelatedTeaching Notes Robert Grant - Strategy 4th Edition51665 Words   |  207 Pages Introduction 3 1 Madonna 21 2 Laura Ashley Holdings plc: The Battle for Survival 26 3 The US Airline Industry in 2002 33 4 DaimlerChrysler and the World Automobile Industry 41 5 Wal-Mart Stores Inc., May 2002 49 6 Eastman Kodak: Meeting the Digital Challenge 62 7 Organizational Restructuring within the Royal Dutch/Shell Group 70 8 Harley-Davidson, Inc., January 2001 77 9 Online Broking Strategies: Merrill Lynch, Charles Schwab and E*Trade 83 10 11 12 Emi and the CT Scanner [A] [B]Read MoreGlobal Business Environment - Case Study: Carrefour5517 Words   |  23 Pages8 Opportunities 8 Threats 9 III. External business environment: Key challenges and implications 10 Political and legal 10 Economic and Financial 11 Social, cultural, and Environmental 11 Technological 12 IV. Conclusion 13 Sources 14 â€Æ' Introduction For businesses, globalization is a great opportunity to stretch further and thus reach another level. Hamilton and Webster (2009) state that â€Å"globalization generates opportunities for business to enter new markets, take advantage of differencesRead MoreGlobal Business Environment - Case Study: Carrefour5527 Words   |  23 PagesWeaknesses 8 Opportunities 8 Threats 9 III. External business environment: Key challenges and implications 10 Political and legal 10 Economic and Financial 11 Social, cultural, and Environmental 11 Technological 12 IV. Conclusion 13 Sources 14 â€Æ' Introduction For businesses, globalization is a great opportunity to stretch further and thus reach another level. Hamilton and Webster (2009) state that â€Å"globalization generates opportunities for business to enter new markets, take advantage of differencesRead MoreThe World Is Flat8659 Words   |  35 PagesContents †¢ Key Figures †¢ Short Summary (Synopsis) †¢ Thomas L. Friedman - Biography †¢ Genre | | | | Chapter Summaries with Notes / Analysis †¢ Chapters 1 - 4 - How the World Became Flat †¢ Chapters 5 - 9 - America and the Flat World †¢ Chapter 10 - Developing Countries and the Flat World †¢ Chapter 11 - Companies and the Flat World †¢ Chapters 12 - 14 - Geopolitics and the Flat World †¢ Chapter 15 - Conclusion: Imagination Overall Analysis †¢ Structure Analysis †¢ Key Facts †¢ ImportantRead MoreTesco Strategy Report Essay7369 Words   |  30 Pagespresence in non-food areas eventually rising to 45%-50% of all online sales. This meant that it would have to take on Amazon.com in what was widely perceived to be areas of Amazons strength. Would Amazon turn its attention to the lucrative grocery business once it had a string of warehouses in place in the U.K. market? As he pulled into the parking lot, Mr. Mason realized that critical times lay ahead. He was only hoping that Mr. Leahy was right about the two-year advantage. Tesco: The Company Read MoreAlternative Solutions to Strategic Human Resources Problems3903 Words   |  16 PagesStrategic Human Resource Research for Alternative Solutions In attempting to generically research for alternative strategic solutions to InterClean s human resource problems, Team-C found some plausible best practices which should help align their organizational structure with its goals. The industrial cleaning and sanitation industry is evolving around changing trends and driving forces that are causing InterClean to reassess their competitive advantage of human resource development. InterCleanRead MoreA Study on Customer Preference in Retail Store- Adani Store28361 Words   |  114 PagesGandhinagar have completed their grand project titled as â€Å"A STUDY OF CONSUMER PFERENCE IN GARMENT IN ADANI HYPERMARKET AT AHEMDABAD† in the year 2005-2006 in partial fulfillment of Gujarat University requirement for the award of degree of Master of business administration. Prof. S. Chinnam Reddy Prof. Siddarth Das Prof. Rajeshwari Jain Director Coordinator Grand Project Guide Date: __/__/2006 DECLARATION We hereby, declareRead MoreIndian Cold Chain Scenario11494 Words   |  46 Pagesdependence with strategic importance and requiring maximum attention and another group includes inhibitors that have high dependence and the consequential actions. Research limitations/implications – At the time when cold chain is the key domain for the food sector, these ï ¬ ndings will be immensely helpful for industry professionals, Government, non-government, academia and the community in developing strategies and impounding the root causes responsible for the inefï ¬ cient and weak cold chain in IndiaRead MoreMelnyk et al.2014 Essay6112 Words   |  25 PagesThis article was downloaded by: [BI Norwegian Business School] On: 27 May 2014, At: 03:37 Publisher: Taylor Francis Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK International Journal of Production Research Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/tprs20 Supply chain design: issues, challenges, frameworks andRead MoreEthics in Retail Industry5435 Words   |  22 PagesRatul Kumar Sarkar Registration Number: 4033/19 Indian Institute of Management Calcutta Mail - Proposal on assignment in ... https://mail.google.com/mail/u/0/?ui=2ik=4f81452ae6view=ptq=san... Ratul Kumar Sarkar Proposal on assignment in Business Ethics 2 messages Ratul Kumar Sarkar To: sanjana_tta@iimcal.ac.in Cc: ranjanm@iimcal.ac.in Name: Ratul Kumar Sarkar Reg No: 4033/19 Section: B Project type: Individual Project Title: Ethics in Retail Industry Scope: As a cornerstone of any organization

The World Of World War II - 1149 Words

World War II was the mightiest struggle humankind has ever seen. It killed more people, cost more money, damaged more property, and affected more people in nearly every country than any other war in history. It is estimated that more than 55 million people. More than 50 countries took part in the war, and the whole world felt its effects. Men fought in almost every part of the world, on every continent except Antarctica. Chief battlegrounds included Asia, Europe, North Africa, the Atlantic and Pacific oceans, and the Mediterranean Sea. The United States hoped to stay out. Drawing on its experience from World War I, Congress passed a series of Neutrality Acts between 1935 and 1939, which were intended to prevent Americans becoming†¦show more content†¦Most American officials agreed that the best defense against the Soviet threat was a strategy called containment. If the United States could keep the Soviets from expanding their power in a matter of time their system wou ld fall apart thus beating communism without going to war. The Long Telegram circulated widely in Truman’s administration. It became the basis for the administration’s policy of containment. Truman and his advisers believed Western Europe’s prosperity depended on Germany’s recovery but the Soviets still wanted Germany to pay for war debts. American officials had decided that the Soviets were trying to undermine Germany’s economy to bring them down. The United States, Britain, and France merged their German zones and allowed the Germans to have their own government. This merged land became known as West Germany and the Soviets land became known as East Germany. West Germany was mostly independent but not allowed to have a military. The creation of West Germany convinced the Soviets they would never get the reparations they wanted. In June 1948, Soviet troops blockaded West Berlin hoping to force the United States to reconsider its decision. In response Truman sent airplanes capable of carrying atomic weapons to bases in Britain and requested that air force to fly supplies into Berlin rather than troops bring them in. Even though

Developmental, Cognitive, Social, And Emotional...

This paper will describe developmental issues in each domain (physical, cognitive, social, and emotional) that are identified when working with the clients and provide and examples of behaviors as evidence. It will also include a discussion on the stage of the family’s life cycle and how the family has transitioned through the life span. Next it will describe as well as document the impact of risk factors on the social and emotional well-being and physical development of the client. This paper applies and accurately interprets systemic assessment tools that are multicultural and developmentally appropriate and demonstrates an awareness of how ethical and legal requirements impact working with this family using examples as evidence. Finally it reflects on one s personal background and impact on one s work with this family system, incorporating suggestions for managing this impact. Keywords: systemic assessment, genogram, life cycle, developmental domains, family Unit 3 – Systemic Assessment of a Child and a Family-Inside Out The Andersen family Bill, Jill, and Riley from Pixar’s film, Inside Out, was used as the subjects for a systemic assessment of child and family relationships. The author selected this film because it s centered on an adolescent who has to deal with significant developmental and emotional changes occurring in her life that are brought on by a move to a new state. The move forces the character, Riley to leave behind everything that she has ever knownShow MoreRelatedThe Anger Management Program For A Group Therapy Workshop Setting Essay1591 Words   |  7 Pagestherapy workshop setting. The clients attending are multicultural females ranging in age from mid-twenties to sixties (males have a separate group). Each client in attendance has either requested to join, was recommended by their psychiatrist/ therapist or attendance was court mandated. 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Research Proposal Applied Business Research - Click Now

Question The purpose of this assignment is to bring together your accumulative knowledge which you have acquired throughout the semester. You will be required to submit the following in order to successfully complete this assessment: Complete the below Research Proposal Form , see pp. 3-4 (20% of the overall grade). Professional appearance guidelines Adhere to APA 6.0 referencing style; Print on only one side of the page; Text should be 1.5 spacing; 12 point font. Answer: 1. Introduction Customers are the lifeblood of any business and thus meeting their requirements and making sure their satisfaction level is highly imperative. Therefore, it can be stated that analyzing the significance of customer loyalty is one of the discussed topics of the present day scenario, especially in the service sector and thus this particular research topic has been selected (Baumann, Elliott Burton, 2012). Muthoot Finance has been selected as the target organization and it is expected that this particular research work would be a source of sound secondary research work to the future researchers. Therefore, selection of this research topic considering the nature of present day scenario is justified enough. 2. Background of the study Several academicians have done research on the importance of customer loyalty, as in the era of strong competition; gaining faith of the customers has become one of the powerful aspects. Therefore, it is regardless to say that there exists a vast span of research in this specified area, especially when the field is service sector. Benoit and Van den Poel (2012) have stated that while gaining new customers is highly necessary, at the same time, it is required to retain the existing customers as well as giving extra attention to make the customers loyal, as the loyal customers play vital role in ensuring business sustainability (Chen, 2012). Literature review has tried to analyze several aspects of customer loyalty from some alternatives. After going through the already done research papers, peer reviewed articles, it has been summarized that there is no avoiding of this fact that in order to gain competitive advantage and sustainability in company operation, every organization is required to have loyal and repeat consumers. However, it can be stated that these customers are the ones who keep the lights on and the doors open and are most likely to advocate for the brand. In the present marketing scenario, customer loyalty is the new currency and that is why it is significant enough to provide the customers positive buying experience across all the channels throughout the time (Jahanshani et al., 2014). The research questions have been prepared based on the requirements of the research variable, i.e. customer loyalty. The research questions have been designed in such a way that the requirements are properly fulfilled with special emphasis on Muthoot Finance. Therefore, these research questions have been properly designed and the selections of these research questions are justified as well. 3. Research questions The research questions have been mentioned here in details: How to line up customer satisfaction and trust along with corporate reputation with the help of customer loyalty programs? Why loyalty factors are significant in effectively managing customer loyalty for the specified organization for a long time in future? What are those magic factors that the customers generally look into an organization for being mentally attached? How can these factors might affect the loyalty function of Muthhot Finance? 4. Research Design In research design, the researchers interpret the results of data analysis depending on the objectives as well as the motive of the study. Among exploratory, explanatory and analytical research design, in this particular research work, analytical research design has been taken into consideration, judging the nature of the this research design (Bergh Ketchen, 2011). 4.1 Methods of data collection The data collection method takes into account the primary and the secondary data gathering, where emphasis would be shed on the primary data collection procedure for the present research work. This particular research work is based on customer loyalty and thus the involvement of the customers is highly necessary for the purpose of data analysis (Morgan, 2012). The customers are expected to state the reasons for selection of the Muthoot finance over the other organizations in the industry and at the same time prefer to rely on the same brand and refer others as well. This is the main reason behind the selection of the primary data collection approach and on the other hand, it can be stated that the primary data is collected directly from the respondents, which ensures transparency (Brannen, 2012). 4.2 Sampling techniques As this research work required gathering primary data, sampling is highly necessary procedure to select the respondents for carrying out the survey work. Sampling procedure refers towards the selection of proper entrant for the research work, so that relevant data can be gathered through the data gathering manner (Hanson Grimmer, 2012). These two basic sampling techniques are the probability sampling technique and the non-probability sampling technique. In this research work, non-probability sampling technique has been taken into consideration considering the nature of this research work. Ellis and Levy (2012) have stated that convenient sample is mostly used to decrease the divergence of answers composed from the applicants in case of the main data collection. 4.3 Number of participants involved and the justification for the selection For this specific research work, 75 customers of Muthoot Finance have been taken into consideration, as they are directly linked with the organization. As the size of sample is larger than usual, the convenient sampling technique is appropriate in order to reduce the amount of deviation of responses. Besides, 3 executive managers have been interviewed for gaining qualitative data. 4.4 Place of conducting the research work For the convenience of the research work, online survey questionnaire has been distributed among 75 customers of Muthoot Finance. Apart from that, for the managers, telephonic interview has been conducted for their convenience. 4.5 Methods of data analyzes used in this research work The quantitative research answers gathered from the customers of Muthhot Finance has been analyzed with the help of graphical representation like charts, bars and tables. In order to analyze the qualitative data, transcripts of the managers have been prepared and this has helped to understand the answers properly (Hanson Grimmer, 2012). 5. Project Implications It can be stated that this specific research work would be beneficial for those future researchers, who have been planning to conduct further studies on this research topic. This research work might become one of the sources of secondary research works to those people (Ellis Levy, 2012). Apart from that, this research might help the organization, i.e. Muthoot Finance for enhancing their present performance. This research work is based on the primary data collection procedure and thus the transparency of this research paper is high. Therefore, this research paper is beneficial from several angles. This research paper would be published online and thus, several people would get the chance to go through this research paper. However, it can be stated that, if the customers of Muthoot Finance want to get this research paper, they can get this report easily. This research paper would enable the customers to explore some different aspects of this organization (Morgan, 2012). If the research findings are positive, more number of customers would get attracted towards this organization. This would help the organization to get more number of loyal customers who would enable the sustainability of this organization in the long run. 6. Ethical approval Ethical approval is mandatory to be pursued in case of conducting the research work in a very systematic manner. No respondents would be forced to take part in the research work and at the same time, they must not be influenced in any way, as biasness might hamper the research result (Morgan, 2012). As per the Data Protection Act of 1998, no respondents are allowed to force and at the same time, the survey answers of the individuals would not be published anywhere without their consent. All information is required to keep confidential and proper referencing style has to be used in the entire research work (Morgan, 2012). 7. Own learning After completing the entire research work, it can be stated that I have learnt the through procedure of conducting a research work. From the research works of the eminent professors, I have learnt that customer loyalty is one of the significant aspects of any of the organization, as the sustainability of the business largely depends on these types of the customers. Apart from that, I must say that conducting the survey and analyzing the results was the most appropriate and interesting part to me at the time of conducting the research work. This research paper has helped me to grow deep knowledge about the research topic and this would help me in future to conduct further research works. However, at the time of conducting the research work, I faced some issues. The entire research paper is depending on primary data and this is one of the strong limitations. Apart from that, customer loyalty again is a limitation that hampers in gathering authentic data. I have found that loyal custome rs might provide fake data in order to hide the flaws or they must emphasis on the positive sides and this might hamper the research works. Moreover, it was tough to convene the managers for the telephonic interview and thus it was one of the research limitations at the time of conducting the research work. References Baumann, C., Elliott, G., Burton, S. (2012). Modeling customer satisfaction and loyalty: survey data versus data mining.Journal of Services Marketing,26(3), 148-157. Benoit, D. F., Van den Poel, D. (2012). Improving customer retention in financial services using kinship network information.Expert Systems with Applications,39(13), 11435-11442. Bergh, D. Ketchen, D. J. (2011). Research methodology in Strategy and Management, 1st ed. Bingley: Emerald Group Publishing Ltd. Brannen, J. (2012). Prologue, mixed methods for novice researchers: reflections and themes, International Journal of Multiple Research Approaches, 3(1), 812. Chen, S. C. (2012). The customer satisfactionloyalty relation in an interactive e-service setting: The mediators.Journal of Retailing and Consumer Services,19(2), 202-210. Chu, P. Y., Lee, G. Y., Chao, Y. (2012). Service quality, customer satisfaction, customer trust, and loyalty in an e-banking context.Social Behavior and Personality: an international journal,40(8), 1271-1283. Ellis, T. Levy, Y. (2012). Towards a guide for novice researchers on research methodology: Review and proposed methods, Issues in Informing Science and Information Technology, 6, 323-337. Hanson, D., Grimmer, M. (2012). The mix of qualitative and quantitative research Harrison, R. L. and Reilly, T. M. (2011) "Mixed methods designs in marketing research", Qualitative Market Research: an International Journal, 14(1), pp. 7 26 Jahanshani, A. A., Hajizadeh, G. M. A., Mirdhamadi, S. A., Nawaser, K., Khaksar, S. M. S. (2014). Study the effects of customer service and product quality on customer satisfaction and loyalty. Johnson, M. D., Herrmann, A., Huber, F., Gustafsson, A. (Eds.). (2012).Customer retention in the automotive industry: quality, satisfaction and loyalty. Springer Science Business Media. Morgan, D. L. (2012) Paradigms lost and pragmatism regained: methodological implications of combining qualitative and quantitative methods, Journal of Mixed Methods Research, 1(1), pp. 48-76.